UPDATE: Following the latest Government guidance we have restricted access to our office to a very limited number of staff only. Our remaining desk team continue to operate from home, while our field team have returned to undertaking appointments via video link, as they did earlier in the pandemic. However we will continue to carry out on-site visits by exception for emergencies and major losses where necessary. As we have done throughout the pandemic, we remain well equipped and in a strong position to provide our full range of services to our Clients and Policyholders so please speak to a member of our team if you require further details or advice..

Call us today: 02380 622 622

Welcome to GHG

GHG specialise in developing bespoke claims management solutions.

"Further to your recent correspondence regarding our pool roof insurance claim I would like to personally thank you and your team for the professional way you have handled the claim on our behalf. It was our first household insurance claim we have made in 36 years of home ownership and you made the experience straightforward and stress free. „
- Policyholder Mr M of Falkirk
"The staff at GHG have been providing me and I feel well listened to and extremely happy with the communication and progress with GHG. „
- Policyholder Mrs S of London
"I would like to thank you for your professional handling of my claim. As soon as you took over my claim things got moving and now the end is in sight! I wish you good health in the future. Especially during these desperate times.„
- Policyholder S G of Leicestershire
"My family and I would like to thank you for your help during the claim. You been very supportive from day one and all through the process. Managed to get things on track when there was a bit delay from the contractors. You communicated with us in a friendly and timely manner. We felt very lucky to work with you„
- Policyholder K D of Birmingham
"Senior Engineer was very knowledgeable and handled a very emotional and distressing claim confidentiality and sensitively throughout„
- Policyholder K M of Pwllheli
"Both GHG and the contractor were first class„
- Policyholder D D of Leicester
"Highly efficient, friendly and professional service„
- Policyholder J H of Surrey
"They were outstanding in customer service and understanding the claim as it was not straight forward and extremely polite and professional„
- Policyholder KSL of London
"The service & communications from GHG were timely & professional at every level. I would like to express my very sincere thanks to the team for their kindness & expertise, for taking my hand and guiding me through the necessary claim processes & procedures to a happy conclusion.„
- Policyholder C H of Stirlingshire
"As this was our first ever claim. the whole process was very prompt & excellent service„
- Policyholder APL of Warrington
"Would like to thank everyone at GHG for all of their efforts in making this insurance claim as smooth as possible. Had such an awful time before GHG got involved.„
- Policyholder M R of Tonbridge
"The first claim I have made on business insurance, and want to thank you for how straightforward you made the process„
- Policyholder G M of Swadlincote
"Exceptionally helpful and professional throughout the process. Many thanks„
- Policyholder T W of Weymouth
"Professional and sympathetic towards my claim and kept me informed at every stage. Thank„
- Policyholder H W of Penmaenmawr
"Can't fault it. Polite and very helpful„
- Policyholder G G of London
"Very helpful and reassuring in everything they did. Made our lives nicer when we had such a tough situation to deal with„
- Policyholder C H of Milton Keynes
"Very helpful and informative„
- Policyholder K S of Prestwich
"Very helpful diagnostics, avoiding a claim, and enabling remedial action„
- Policyholder I S of Bishops Stortford
"Excellent service, all staff that I dealt with were extremely helpful. Thank you to all concerned.„
- Policyholder C M of Moreton-in-Marsh
"I would like to thank you for the opportunity to thank for the great service I received.„
- Policyholder P B of County Down
"Helpful, considerate and in the circumstances very efficient„
- Policyholder T G of Basingstoke
"Thank you for so far making this as stress free as possible in what is a horrible situation for us as home owners.„
- Policyholder C C of Essex
"Thank you for being so proactive through these difficult times we face.„
- Policyholder A E of Dundee
"Amazing service „
- Policyholder I B of Jersey
"The whole process was carried out in a professional but friendly way. And I am completely satisfied with the way it was carried out and completed „
- Policyholder E M of Essex
"I have been extremely impressed with the customer service offered. It was a difficult time and we found that GHG were always helpful and did whatever they could to help. „
- Policyholder P M of London
"My loss adjuster took me through the whole process and made me feel well looked after„
- Policyholder R L of Hampshire
"Once again, thanks so much for your help all the way through this process. You've been really consistently helpful and I felt that you had a high level of integrity and I could trust what you said. Thanks so much. „
- Policyholder V C of Whitchurch
"I would also like to thank you for all your help and guidance in dealing with this lengthy process, you have been honest and professional throughout.„
- Policyholder S H of Birmingham
"May I take this opportunity of thanking you for all your help with regard to this claim, which has been dealt with in an exceptional manner„
- Policyholder E T of Guernsey
"I’d like to take this opportunity to thank you for all of your work on this claim and the diligence you have shown - we know that it has taken great patience so many thanks for that. We are very pleased with the outcome.„
- Policyholder S B Cheshire
"All in all I was extremely pleased with the way that GHG managed the project.„
- Policyholder R S of Aylesbury
"Thank you for your clear and professional explanation of the situation and next steps.„
- Policyholder H H of Surrey
"Awesome, once again I cant thank you enough for dealing with it so quickly for me, u do hear horror stories about it, but u have been fantastic. thank you„
- Policyholder N G of Shropshire
"Thank you again for how our claim has been handled. You have been very sympathetic and professional on every level. You have certainly taken much of the stress out of our situation.„
- Policyholder P M of Brackley
"I would like to thank you personally and your colleagues for all your help, I'm very grateful for your efforts...You both remained professional and courteous even though at times I got quite emotional and no doubt tested your patience, for this I apologise„
- Policyholder A H of Cumbria
"Thanks for your call and making this claim uncomplicated„
- Policyholder A P of Somerset
"Thank you very much for the excellent service from GHG (and its sub-contractor FSH) „
- Policyholder R S of London
"Meanwhile I would like to thank you for your efficient and prompt handling of this claim, and in particular for the clear, concise and comprehensive way in which your letters are written, and the excellent use of good English in all your correspondence. „
- Policyholder M B of London
"Thank you so much for helping us get our house back. You have been professional and courteous throughout, and your guidance through a difficult time for us has been greatly appreciated.„
- Policyholder A W of Hampshire
"Thank you so much for your help with this, really happy with how smooth the process has been. I can confirm the money has been received.„
- Policyholder S S of Stamford
"Fantastic service, efficient, speedy, clear communication and no issues settling the claim„
- Policyholder N T of Camber
"Excellent service from start to finish thank you.„
- Policyholder T M of Jersey
"Excellent service, having been robbed it was good to see someone who seemed to understand our position and helped us so quickly.„
- Policyholder T P of Southampton
"I would like to take this opportunity to thank you for your prompt, courteous and helpful assistance at a stressful time.„
- Policyholder J E of London
"Thank you for your prompt reply and resolution. I would like to express my appreciation of your service, even though I hope not to need you again! „
- Policyholder A E of Lochgilphead
"May I repeat what an effortless pleasure it was to deal with you and GHG, and renew my thanks for all that you have done for us.„
- Policyholder N C of London
"I passed on your report of my property to the two agencies that were attempting to sell it and both reported back that it was the most comprehensive report that they had ever seen. „
- Policyholder E E of Jersey
"Overall they were fair and helpful and I would recommend them and stay with them on this basis thank you.„
- Policyholder J T of Sutton Coldfield
"Friendly, professional, and efficient. Being an ex-insurance broker, I maintain high standards of what I expect from a claims service and GHG did not disappoint at any stage of the claims process. „
- Policyholder M B of Hertfordshire
"May I also take this opportunity to thank you for your efforts in resolving this matter for me in a speedy and professional manner. You have restored my faith in dealing with insurance matters!„
- Policyholder J T of Tunbridge Wells
"I appreciate very much the service and support you have shown in respect of these claims. The work has been completed satisfactorily by the workmen. „
- Policyholder D H of Dorking
"I was very happy with the way the matter was dealt with and the pleasant and helpful people I met during the undertaking of the repair. They made a difficult time much easier to deal with. „
- Policyholder A B of Exeter
"The service I received was excellent„
- Policyholder K W of Kidlington
- Policyholder J C of Hampshire
"Excellent service all round„
- Policyholder W S of Bathgate
"I just want to thank you again for Your excellent, professional assistance in this matter you made it very easy and as a result I will be keeping this insurance next year when I need to renew„
- Policyholder G S of Essex
"I would like to thank you for all your help and what was a very stressful time you dealt with our claim professionally and sympathetically and made the process easy to understand thank you once again for your excellent customer service „
- Policyholder L Y of Bromley
"Thank you so much for your kind attention to this matter re the undertaking of the works. You have been most kind in your dealings with this matter and I want to say a personal thank you to you for looking after this claim.„
- Policyholder S C of London

Get in touch with GHG today

GHG Solutions Limited can be contacted as follows, we look forward to hearing from you.

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Tel: +44 (0) 2380 622 622
Office hours are Monday to Friday 9.00am to 5.30pm,

Please note that calls to and from this organisation may be recorded for security and training purposes.

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When contacting us about an existing claim please use response@ghgsolutions.co.uk and quote our reference number in the heading.

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Click map for Directions

GHG Solutions Limited,
Barclays House,
20 - 24 Upper Market Street,
SO50 9FD